Privacy Policy

Last Updated: 5th November 2024

The Refining Room ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website,

www.therefiningroom.com

(the “Site”), or use our services. By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

Personal Identification Information: Name, email address, phone number, date of birth, and address provided during booking or enquiry.Medical Information: Health details relevant to treatment and consultation provided directly by you or gathered during appointments.Payment Information: Card details and billing information processed by our secure third-party payment providers.Technical Information: IP address, browser type, device information, and interaction with our Site.Communications: Records of interactions through email, phone, or other communication methods with our team.

2. How We Use Your Information

We may use your information to:

Provide, manage, and improve our servicesCommunicate with you regarding appointments, treatments, and consultationsPersonalize your experience based on your preferences and treatment historyProcess payments for services renderedSend you promotional content, updates, or special offers if you have consentedComply with legal obligations and protect the rights, property, or safety of our business and clients

3. Sharing Your Information

We do not sell or rent your information. However, we may share information with:

Service Providers: Trusted third parties, such as payment processors and booking software providers, that help us deliver our services.Legal Authorities: If required by law or in response to a valid request to protect our rights or comply with legal obligations.Medical Professionals: With your consent, we may share relevant information with other healthcare providers or specialists to enhance your care.

4. Storing and Protecting Your Information

Your personal information is securely stored on UK-based servers, and we use commercially reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. Only authorized staff and third-party providers with a legitimate need have access to your data.

5. Retention of Your Data

We retain your information only as long as necessary to provide our services, meet legal obligations, or resolve disputes. Medical records are retained in accordance with healthcare regulations, typically for 10 years.

6. Your Rights

Under the UK General Data Protection Regulation (GDPR), you have the right to:

Access the information we hold about youRequest correction of inaccurate or incomplete informationRequest deletion of your information, subject to legal limitationsObject to or restrict the processing of your data in certain circumstancesWithdraw consent to marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and deliver personalized content. You can modify your browser settings to decline cookies, but this may limit some functionality of the Site. For more details, please refer to our

Cookie Policy

8. Links to Other Websites

Our Site may contain links to third-party websites. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices or content of these other sites.

9. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes where required by law. Please review this policy periodically.

If you have any questions about this Privacy Policy, please contact us at [email protected].